SHIPPING & RETURN POLICY

SHIPPING:

Orders will be processed and shipped usually within 2-5 business days once credit card authorization and verification have been obtained. Order processing and shipping may take longer during holidays and sale periods and may also vary depending on item stock and availability. All customers will receive a confirmation email with tracking information when the order has shipped.

 

All merchandise shipped from jennifermillerjewelry.com will be shipped via FedEx or USPS. All orders over $500 will require a signature at the time of delivery. A waiver may be requested to modify any of these shipping conditions by contacting Websales@JenniferMillerJewelry.com. FedEx does not deliver to Post Office Boxes.

 

FREE GIFT WRAP

Customers can receive free gift wrapping on all online orders. Any online order will be packaged in or with a special Jennifer Miller Jewelry box.

 

RETURNS:

A Return Authorization (RA#) must be requested in writing from Websales@JenniferMillerJewelry.com for any item that meets the proper requirements. No returns will be accepted without an RA#. Return Shipping charges are the responsibility of the customer.

     a.) Request must be made within 7 days of receipt of package.
     b.) Full price merchandise only. Engraved, Custom Made, Modified, Discounted and Sale merchandise is final sale; no returns or exchanges.
     c.) Items must be returned in original condition, must be unworn and must have silver Jennifer Miller ticket still attached
     d.) For swimwear purchased online, items must have all tags and liners attached. Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. Returns for swimwear purchased in store are not accepted.

All returns will be refunded in original form of payment to the purchaser unless otherwise noted within seven (7) business days.
     a.) Gift recipients are entitled to a merchandise credit if their item meets the return requirements.
     b.) Web returns will not be accepted at any of our retail locations.
     c.) Shipping and handling fees are non-refundable.

Return shipping charges are the responsibility of the customer.
     a.) All items must be properly packaged with padding and in a box to ensure against damage in transit.
     b.) The package must be insured and postmarked within seven (7) days of receipt of package with the RA# visible on the outside of the package in order to be eligible for return.
     c.)  A copy of the original invoice should be included with the package.
     d.) JenniferMillerJewelry.com is not responsible for any shipments that are damaged or lost in transit.

 

REPAIRS:

We will attempt to repair any worn or used merchandise purchased from JenniferMillerJewelry.com. Shipping charges are the responsibility of the customer. Please include a copy of your invoice. If you do not have the original invoice, please include your full contact information.

 

PLEASE NOTE:

Pending the nature of the repair, there may be a repair charge. Some items might be non-repairable.

Please send repairs to:
Jennifer Miller Jewelry
972 Lexington Avenue
New York, NY 10021
Attn: Repairs

Please send returns/exchanges to:
Jennifer Miller Jewelry
5 Via Mizner/Worth Avenue
Palm Beach, FL 33480
Attn: Returns/Exchanges

 

PRICE ADJUSTMENTS:

Prices are subject to change. JenniferMillerJewelry.com is unable to offer price adjustments.

 

QUESTIONS?

If you have any questions about the above information please contact Websales@JenniferMillerJewelry.com.

 

Ver. 04.03.18